thievery etailers above and beyond AMAZON. Every day, 1.7 million packages are stolen or go missing off doorsteps across the U.S., costing sellers around $9 billion each year. Now, Amazon and others are … Good luck with hopefully recovering your package, and if not recovering it, with getting a refund from Amazon. So what is the Amazon A-to-Z guarantee and how exactly does it work? January 01, 2018 / Sterling R. Morris / package recovery. My next step was to contact Amazon’s customer service department through the app. One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. Amazon is known for its fast Prime shipping and basically no-questions-asked philosophy. It’s no longer Amazon’s problem, they did what you asked. Amazon has the usual advice on missing packages, but they also have a few services that can help prevent theft from occurring in the first place. Amazon Replaces Delivered, Stolen Package. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. Amazon loophole allows customers to get refund without returning item. 9.1.09 2:00 PM EDT By Phil Villarreal. Well let’s see here. I was really confused about how my package could just slip through the cracks. Amazon said I could either contact them for a replacement/refund or wait a couple of days to see if the package arrives. READ ALSO: Texas gifts to … However, there is no official policy from Amazon that says they guarantee a replacement or refund. They boxed it, and they shipped it. Amazon package lost in transit. I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. If their tracking shows a package was delivered, but you can’t find it, you should be able to get a refund pretty quickly and easily.. After 36 hours have passed since the expected delivery date, you should contact Amazon. Local police departments recommend filing theft reports as well. Did it fall off a truck somewhere? Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. Amazon said item may be lost, i requested for a refund and Amazon sent an email that they cannot refund me. You buy a product, they box it and the package leaves their facility, they have shipped the package. Experiencing package theft is never fun, but knowing what to do if your Amazon package is stolen can help give you the best chances of recovery. Bought nine (9) items from Amazon on 4th July and on 8th i recieved six items and till today 13th i still don't have the other three packages worth $118.98. Call them and talk directly to a person. 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